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Problem solving makes good training, even after the fact. Make the extra effort to document process problem solving efforts completely. Then incorporate a review of the problem solving effort in your training of new hires. A little history and appreciation for the effort required to establish working processes will go a long way towards motivating new hires to keep the process in good shape. Even better, since no process is perfect, with a better understanding of the process to work with, the new hire can pick up the baton and contribute suggestions for future process improvements.
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